Updated on January 1, 2023
Altus Receivables Management, Inc. (“Company”, “Company’s” or “We”) respects your privacy and is committed to protecting it through our compliance with this policy.
This policy first describes the types of information we may collect from you or that you may provide when you visit the website www.trustaltus.com (our “Website”, “Site”, “Sites”) and our practices for collecting, using, maintaining, protecting, and disclosing that information. Second, this policy describes certain privacy rights specific to California residents.
Privacy rights and our Website
The information contained in this section applies to data we collect:
Children Under the Age of 13
Our Website is not intended for children under 13 years of age. No one under age 13 may provide any information to or on the Website. We do not knowingly collect personal information from children under 13. If you are under 13, do not use or provide any information on this Website or on or through any of its features/register on the Website, make any purchases through the Website, use any of the interactive or public comment features of this Website or provide any information about yourself to us, including your name, address, telephone number, email address, or any screen name or user name you may use. If we learn we have collected or received personal information from a child under 13 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under 13, please contact us at email@example.com.
Information We Collect About You and How We Collect It
We collect several types of information from and about users of our Website, including information:
We collect this information:
Information You Provide to Us
The information we collect on or through our Website may include:
You also may provide information to be published or displayed (hereinafter, “posted”) on public areas of the Website, or transmitted to other users of the Website or third parties (collectively, “User Contributions”). Your User Contributions are posted on and transmitted to others at your own risk. Please be aware that no security measures are perfect or impenetrable. Additionally, we cannot control the actions of other users of the Website with whom you may choose to share your User Contributions. Therefore, we cannot and do not guarantee that your User Contributions will not be viewed by unauthorized persons.
Information We Collect Through Automatic Data Collection Technologies. As you navigate through and interact with our Website, we may use automatic data collection technologies to collect certain information about your equipment, browsing actions, and patterns, including:
We also may use these technologies to collect information about your online activities over time and across third-party websites or other online services (behavioral tracking). The Help portion of the toolbar on most Web browsers will tell you how to prevent your Web browser from accepting new cookies, have the Web browser notify you when you receive a new cookie, or disable most cookies. However, you may not be able to access some tools and features offered on our Web sites if you refuse to accept cookies.
The information we collect automatically is statistical data and may include personal information, but we may maintain it or associate it with personal information we collect in other ways or receive from third parties. It helps us to improve our Website and to deliver a better and more personalized service, including by enabling us to:
The technologies we use for this automatic data collection may include:
Google Analytics. Some or all of the Company’s Sites make use of Google Analytics Demographics and Interest Reporting. The Company’s Sites may also make use of other Google Analytics for Display Advertising features, including Remarketing, Google Display Network Impression Reporting and/or the DoubleClick Campaign Manager integration. We are required by Google to disclose the following information to you in our Privacy Statement in connection with our use of any Google Analytics for Display Advertising features on the Company’s Sites:
We do not control these third parties’ tracking technologies or how they may be used. If you have any questions about an advertisement or other targeted content, you should contact the responsible provider directly. For information about how you can opt out of receiving targeted advertising from many providers, see Choices About How We Use and Disclose Your Information.
How We Use Your Information
We use information that we collect about you or that you provide to us, including any personal information:
We may use the information we have collected from you to enable us to display advertisements to our advertisers’ target audiences. Even though we do not disclose your personal information for these purposes without your consent, if you click on or otherwise interact with an advertisement, the advertiser may assume that you meet its target criteria.
Disclosure of Your Information
We may disclose aggregated information about our users, and information that does not identify any individual, without restriction.
We may also disclose your personal information:
Choices About How We Use and Disclose Your Information
We strive to provide you with choices regarding the personal information you provide to us. We have created mechanisms to provide you with the following control over your information:
The Help portion of the toolbar on most Web browsers will tell you how to prevent your Web browser from accepting new cookies, have the Web browser notify you when you receive a new cookie, or disable most cookies. However, you may not be able to access some tools and features offered on our Web sites if you refuse to accept cookies.
The safety and security of your information also depends on you. Where we have given you (or where you have chosen) a password for access to certain parts of our Website, you are responsible for keeping this password confidential. We ask you not to share your password with anyone. We urge you to be careful about giving out information in public areas of the Website like message boards. The information you share in public areas may be viewed by any user of the Website.
Unfortunately, the transmission of information via the Internet is not completely secure. Although we do our best to protect your personal information, we cannot guarantee the security of your personal information transmitted to our Website. Any transmission of personal information is at your own risk. We are not responsible for circumvention of any privacy settings or security measures contained on the Website.
Your California Privacy Rights
California Civil Code Section § 1798.83: California Civil Code Section § 1798.83 permits users of our Website that are California residents to request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes. To make such a request, please send an email to firstname.lastname@example.org or write us at: 2121 Airline Drive Suite 520, Metairie, LA 70001
California Privacy Rights Act (“CPRA”)
The California Privacy Rights Act (“CPRA”) provides California consumers, defined as a natural persons who are California residents, with rights regarding their personal information. Under the CPRA, California residents have the following rights:
Making a verifiable request
To exercise the right to access, correct, or delete personal information, California consumers must submit a verifiable consumer request to us by either:
A verifiable consumer request must contain sufficient information to verify that the person making the request is authorized to do so. Upon receipt of a consumer request that is not verifiable on its face, Altus may contact the consumer to request sufficient verification.
The CPRA gives California consumers the right to opt-out of the sale of their personal information. Altus does not sell your personal information.
Personal Information Collected By Altus Within The Last Twelve Months
In the last twelve months, Altus has collected the following personal information:
Sources of Personal Information
Use of Personal Information
As a commercial collection agency, Altus uses personal information for business purposes in the course of performing collection services for its clients. In addition, Altus uses personal information to protect the security and integrity of our business and help prevent fraud; to conduct business analysis, such as analytics, projections, identifying areas for operational improvements; to fulfill our legal function or obligations.
Personal Information Sold within the Last Twelve Months
In the preceding twelve months, Altus has not sold any personal information.
Personal Information Disclosed for Business Purposes
At times and in order to perform collection services, Altus may work with third parties who provide important services necessary in the course of business. In doing so, Altus may, at times, share certain private information with third parties for business purposes. In the past twelve months, Altus has shared certain private information for the following purposes:
Unless we specifically request or invite it, we ask that you not send us, and you not disclose, any sensitive personal information (e.g., Social Security numbers, information related to racial or ethnic origin, political opinions, religion or philosophical beliefs, health, sex life or sexual orientation, criminal background, or trade union membership, or biometric or genetic data for the purpose of uniquely identifying an individual) on or through the Service or otherwise to us.
We will retain your personal information for as long as needed or permitted in light of the purpose(s) for which it was obtained. The criteria used to determine our retention periods include: (i) the length of time we have an ongoing relationship with you and provide the Service to you; (ii) whether there is a legal obligation to which we are subject; and (iii) whether retention is advisable in light of our legal position (such as in regard to applicable statutes of limitations, litigation, or regulatory investigations).