Turn unpaid invoices back into cash

Altus combines best-in-class technology, complete security compliance, complementary services, capacity for large volumes, and fully customizable recovery solutions tailored to each client.

Most companies place accounts at 90–120 days past due, but earlier placement may be appropriate if you cannot reach the customer or there are signs of financial trouble.

Altus specializes in B2B commercial collections, serving clients across the United States and Canada, with services delivered in accordance with applicable jurisdictional requirements. Our compliance and security framework includes SOC 1 Type II, SOC 2 Type II, and PCI DSS.

Yes. Altus offers foreign collections through the Coface Global network, enabling recovery in 67 countries with in-country resources.

Yes. The 24/7 client portal is accessible anytime from any device — view activity, run reports, and process payments around the clock.

First-party uses your own brand with our team acting as an extension of yours; third-party is independent recovery under the Altus name once accounts are past due.

When standard recovery efforts are exhausted, Altus can coordinate legal escalation through its attorney network, subject to client approval and account-specific review.

No. Our third-party fee is fully contingent on successful collections — if we don't collect, you don't pay.

If a debtor contacts you after placement, notify your Altus representative and follow the communication process established for your program.

It depends on your state's statute of limitations, but commercial debts decline in collectibility rapidly — timely action significantly improves recovery rates.

Altus uses a proprietary multi-stage approach driven by collector skill and experience, including a pre-litigation phase before any legal escalation.

Collection timing varies based on factors including account age, balance, documentation, dispute status, and debtor responsiveness. Earlier placement generally provides more opportunity to engage before an account becomes more difficult to recover.